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Refund Policy for Quality Bookkeeping Accounting

At Quality Bookkeeping Accounting, we are committed to delivering top-quality accounting and bookkeeping services. We understand that sometimes issues may arise, and we strive to ensure that our clients are satisfied with the services provided. This Refund Policy outlines the conditions under which refunds may be requested and processed.

Services Eligible for Refund

Since our services are digital and service-based, refunds are generally not provided once the work has commenced or has been completed. However, we may offer refunds under the following circumstances:

  1. Non-Delivery of Services:
    If services are not delivered within the agreed-upon timeframe due to an error or fault on our part, you may be eligible for a full refund.

  2. Incorrect or Deficient Services:
    If you receive services that do not meet the agreed-upon scope or quality, we will work with you to correct any errors. If, after attempting to resolve the issue, you are still dissatisfied, a partial or full refund may be considered.

  3. Duplicate Payment:
    If you accidentally make a duplicate payment for the same service, you are entitled to a full refund of the duplicate amount.

Refund Process

To request a refund, please follow these steps:

  1. Submit a Refund Request:
    Email us at info@qualitybookkeepingaccounting.com with the subject line “Refund Request” and include the following information:

    • Your name
    • Invoice number or payment reference
    • Reason for requesting the refund
    • Supporting documentation (if applicable)

  2. Review of Request:
    Once we receive your request, we will review it and respond within 7 business days. During this time, we may reach out to gather more information or clarify details regarding the issue.

  3. Resolution and Refund:
    If your request is approved, we will process your refund within 10 business days. Refunds will be issued using the same payment method you used for the original transaction.

Refund Exclusions

Refunds will not be granted in the following cases:

  • Change of Mind:
    Refunds are not available for services that have been provided as described but where the client changes their mind after the service has commenced or been completed.

  • Lack of Communication or Cooperation:
    If the client does not respond to communication requests or fails to provide necessary documentation required for service completion, refunds will not be issued.

  • Third-Party Costs:
    Any third-party costs incurred on your behalf (e.g., software subscriptions, taxes) will not be eligible for refunds.

Cancellations

If you need to cancel services, please notify us as soon as possible. If services have not yet begun, you may be eligible for a full refund. If services have already commenced, any refund will be subject to the work completed and may only be partial.